98bet Frequently Asked Questions
Everything you need to know about registration, deposits, cricket betting, live casino games, bonuses, and responsible gaming on 98bet Bangladesh.
Account & Registration
How do I create an account on 98bet?
Creating an account on 98bet is simple and takes less than 3 minutes. Visit the homepage and click the registration button. Fill in your personal details including your name, email address, phone number, and date of birth. Choose a strong password and confirm you are at least 21 years old. Once you submit the form, you will receive a confirmation email or SMS. Click the verification link to activate your account, and you are ready to start playing cricket betting and live casino games.
What documents do I need for KYC verification on 98bet?
For KYC verification, 98bet requires a government-issued photo ID such as your National ID card or passport. You may also need to provide proof of address such as a utility bill or bank statement dated within the last 3 months. Upload clear, legible copies of these documents through your account dashboard. KYC verification is mandatory before you can make your first withdrawal. The process typically takes 24-48 hours, and our team will notify you once your account is verified.
I forgot my 98bet password. How do I reset it?
If you forgot your password, click the Forgot Password link on the login page. Enter the email address or phone number you used to register. You will receive a password reset link via email or SMS within a few minutes. Click the link and create a new strong password. Make sure your new password is unique and includes a combination of letters, numbers, and special characters. Once you reset your password, you can log in immediately and continue enjoying cricket betting and live casino games on 98bet.
Can I close my 98bet account permanently?
Yes, you can request permanent account closure through our customer support team. Contact us via live chat or email and specify that you wish to close your account. Once your request is processed, your account will be permanently closed and you will not be able to log in or reactivate it. Before closing, make sure to withdraw any remaining balance. If you are concerned about responsible gaming, consider using our self-exclusion or time-out features instead, which allow you to take a break without permanent closure.
Deposits & Withdrawals
How do I deposit money on 98bet using bKash?
Depositing with bKash on 98bet is instant and secure. Log in to your account and navigate to the deposit section. Select bKash as your payment method and enter the amount you wish to deposit in BDT. You will receive a payment prompt on your bKash app. Approve the transaction using your bKash PIN, and the funds will appear in your 98bet account within minutes. The minimum bKash deposit is ৳500, and there are no processing fees for bKash deposits on 98bet.
What is the minimum withdrawal amount on 98bet?
The minimum withdrawal amount on 98bet is ৳1,000. You can withdraw funds to your bKash, Nagad, or Rocket account. To request a withdrawal, go to the withdrawal section in your account dashboard, select your preferred payment method, and enter the amount you wish to withdraw. Make sure your account is fully verified with KYC documents before requesting your first withdrawal. Withdrawal processing typically takes 24-48 hours, though most requests are completed within 24 hours.
How long does bKash deposit take on 98bet?
bKash deposits on 98bet are processed instantly. Once you approve the payment in your bKash app, the funds appear in your 98bet account within 1-3 minutes. This means you can start placing cricket bets or playing live casino games immediately after depositing. If your deposit does not appear within 5 minutes, contact our customer support team via live chat with your transaction ID, and we will resolve the issue promptly. There are no hidden fees or delays with bKash deposits on 98bet.
Can I withdraw to a different Nagad number than I used for deposit?
For security reasons, 98bet requires that withdrawals are processed to the same payment account used for deposit. If you deposited using Nagad number ending in 1234, you must withdraw to that same Nagad number. This policy helps prevent fraud and money laundering. If you need to change your payment account, contact our customer support team with proof of ownership for both accounts, and we will assist you in updating your account details. Always use your own payment accounts on 98bet.
Are there any fees for withdrawing from 98bet to Rocket?
98bet does not charge any fees for withdrawals to Rocket. You can withdraw your winnings to your Rocket account free of charge. However, Rocket itself may apply standard mobile financial service charges on the receiving end, which are outside our control. These fees are typically very small and are set by Rocket, not 98bet. To avoid confusion, check your Rocket account terms before requesting a withdrawal. The withdrawal amount you request is the amount we send; any Rocket fees are deducted by Rocket upon receipt.
Games & Gameplay
What are the rules for betting on BPL matches on 98bet?
When betting on BPL (Bangladesh Premier League) matches on 98bet, you can place bets on match winner, top batsman, top bowler, total runs, and various live in-play markets. All bets must be placed before the market closes, and live betting markets update in real time during the match. If a BPL match is abandoned or reduced to fewer overs than originally scheduled, settlement rules depend on the official tournament rules. Always check the specific market rules before placing your bet. 98bet offers competitive odds on all BPL matches and supports responsible cricket betting for Bangladesh fans.
Can I play live casino games on my mobile phone?
Yes, 98bet is fully optimized for mobile play. You can play all live casino games including live roulette, live blackjack, and live baccarat on your smartphone or tablet without downloading any app. Simply open your mobile browser, log in to your 98bet account, and navigate to the live casino section. The games are powered by top providers like Evolution Gaming and Pragmatic Play, and they run smoothly on both Android and iOS devices. Mobile players enjoy the same high-quality streaming, real dealers, and instant deposits via bKash, Nagad, and Rocket.
What is RTP and how does it work on 98bet slots?
RTP stands for Return to Player, and it represents the theoretical percentage of wagered money that a slot game returns to players over time. For example, a slot with 96% RTP will return ৳96 for every ৳100 wagered over millions of spins. RTP is calculated over the long term and does not guarantee results in a single session. All slot games on 98bet display their RTP in the game information section. We partner with certified providers like Pragmatic Play, NetEnt, and Microgaming, and all RTP values are audited and verified by independent testing agencies to ensure fair play.
Are 98bet games fair and tested?
Yes, all games on 98bet are certified and tested for fairness by independent auditing agencies. We use Random Number Generator (RNG) technology for all slots and casino games to ensure completely random and unbiased outcomes. Our live casino games feature real dealers and real-time gameplay streamed from professional studios. Game providers like Evolution Gaming, Pragmatic Play, and NetEnt hold multiple gaming licenses and undergo regular third-party testing. 98bet is committed to fair play, and we publish game RTP percentages transparently so players can make informed decisions.
Can I play 98bet slots for free without depositing?
Most slot games on 98bet offer a demo mode that allows you to play for free without making a deposit. Demo mode uses virtual credits instead of real money, so you can explore the game features, paylines, and bonus rounds without any risk. However, you cannot win real money in demo mode. To play for real money and claim bonuses, you must create an account, complete KYC verification, and make a deposit via bKash, Nagad, or Rocket. Demo mode is a great way to learn new games before playing with real money.
Bonuses & Promotions
What is the 98bet welcome bonus for new players?
The 98bet welcome bonus offers new players a deposit match bonus on their first deposit. The exact bonus percentage and maximum bonus amount vary by promotion, so check the current offer on the homepage before registering. To claim the welcome bonus, create an account, complete KYC verification, and make your first deposit using bKash, Nagad, or Rocket. The bonus funds will be credited to your account automatically. All bonuses are subject to wagering requirements, which means you must wager the bonus amount a specified number of times before you can withdraw winnings.
What are wagering requirements on 98bet bonuses?
Wagering requirements are the number of times you must bet the bonus amount before you can withdraw your winnings. For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you must place ৳10,000 in total bets before the bonus funds and any associated winnings become withdrawable. Wagering requirements vary by bonus type and are clearly stated in the bonus terms and conditions. Not all games contribute equally to wagering; slots usually contribute 100%, while table games may contribute less. Always read the full bonus terms before claiming any offer on 98bet.
Can I cancel a bonus on 98bet?
Yes, you can cancel an active bonus at any time by contacting our customer support team via live chat. When you cancel a bonus, the bonus funds and any winnings generated from the bonus will be removed from your account. Only your original deposit amount and any winnings from your own funds will remain. Canceling a bonus may be useful if you want to withdraw your deposit without completing wagering requirements. However, once a bonus is canceled, it cannot be reinstated, so consider carefully before canceling.
Does 98bet offer free spins for slot players?
Yes, 98bet regularly offers free spins promotions for slot players. Free spins allow you to play selected slot games without using your own money, and any winnings are credited as bonus funds subject to wagering requirements. Free spins promotions are available to both new and existing players and are announced on the promotions page. To claim free spins, opt in to the promotion and meet any eligibility criteria such as minimum deposit or specific game play. Check the terms and conditions for each free spins offer to understand which games are eligible and what wagering requirements apply.
Safety & Responsible Gaming
Is 98bet legal in Bangladesh?
98bet operates as an international online betting platform and is accessible to players in Bangladesh. However, online gambling laws in Bangladesh are complex and not clearly defined. We recommend that players familiarize themselves with local regulations before registering. 98bet is committed to operating responsibly and transparently, and we implement strict age verification (21+), KYC procedures, and responsible gaming tools. We encourage all players to gamble responsibly, set limits, and seek help if gambling becomes a problem. Always play within your means and understand the legal context in your jurisdiction.
How can I set deposit limits on my 98bet account?
Setting deposit limits is easy and helps you stay in control of your spending on 98bet. Log in to your account and navigate to the Responsible Gaming section in your account settings. Choose daily, weekly, or monthly deposit limits and enter the maximum amount you wish to deposit in each period. Once you set a limit, it takes effect immediately and cannot be increased for 24 hours to prevent impulsive decisions. You can decrease your limit at any time. Deposit limits apply to all payment methods including bKash, Nagad, and Rocket. If you need help managing your gaming, contact our support team for additional responsible gaming tools.
Still Have Questions?
Our 24/7 customer support team is here to help. Contact us anytime via live chat.
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